FAQ

Conflict diamonds also know as blood diamonds are diamonds mined in a war zone and sold to finance an insurgency, war or a warlord's activity, usually in Africa.  Most recently the news has reported human rights abuses in the Marange area of Zimbabwe and the possibility of diamonds from this region being sold in the UK.  This is something Diamonds and Rings takes very seriously and as a responsible company and members of the BJA we have made it clear to all of our suppliers that we will not buy diamonds from the Marange.  Click more info on this topic.

All our diamonds come from regions of the world who are members of the Kimberley Process – a globally recognised initiative to stem the flow of conflict diamonds.  For more information please go to kimberleyprocess.com

Diamonds & Rings’ entire jewellery collection is made to order.  We therefore require a minimum of 7-10 working days from order to delivery.  Most items are delivered within 2-4 weeks.  If you require an item urgently because of an occasion or planned proposal date please let us know at the time of ordering and we will place your order as a priority.  we will do our best to meet your requirements although we cannot guarantee a particular delivery date.  If there are any problems we will notify you immediately.  Please be aware the eternity rings and diamond set wedding bands can take 6 to 8 weeks.

**Please note that orders taken from now (27th October 2011) will be covered by our extened Christmas & New Year return policy.  Returns will not be due back to us until 6th January 2012**

Diamonds and Rings offer a full, no quibble 14 day returns policy on our jewellery.  If you are not entirely satisfied within 14 days we will offer you a credit note or exchange.  We can also re-set your diamond into an alternative ring if required, for a nominal charge.  Please note that this does not include fully bespoke items designed by the customer and made by us or non-stock items (items made to order).  We will provide full refunds on any faulty items, please notify us within 24 hours of receipt.  In addition to this we offer a full 12 month guarantee against any manufacturing faults.  We will always work with you to acheive your desired result.

We offer a full refund on our diamonds minus our postage costs if you return to us by Special Delivery within 7 days.

Please contact us at customerservice@diamondsandrings.co.uk

All advertised prices on our website include VAT at the current rate.

Once we have dispatched your item we will email you the tracking number of the parcel with a link to the Royal Mail’s site so that you can trace your order whenever you wish.

• Once you have selected and customised your desired product please ‘Add to Basket’
• Once item has been added to your basket please click on ‘Checkout’.
• You may continue shopping at this stage if you wish to add other products to your basket by clicking ‘Continue Shopping; or if you are ready to checkout please click ‘Proceed to Checkout’.
• You will now arrive at a registration page where we ask a few details about yourself including your email address so that we can keep you updated on the status of your order etc.  You will need to create a password.
• Lastly, please input your credit or debit card details and billing address – please ensure that your billing address corresponds to the payment card you are using otherwise your payment will be declined.
• You now have the option to add an alternative address for delivery.  Please complete this if you require your order to be dispatched to  a work address (for example).  We will require documentation from you to verify your identity which can lengthen the process by 2-3 days. A signature will be required when accepting the delivery.

You will receive an email as soon as your order is placed confirming the product details and payment.

Yes!  Please contact us and we will facilitate this for you.

We accept all major credit and debits cards including MasterCard, Visa, Maestro, Electron, Solo & Visa Debit.  Regretfully we cannot accept American Express.  We are however, able to accept payment by bank transfer.  Please contact us for our bank details.

Usually when this happens it is due the card details being input incorrectly.  Our system is very secure and so is sensitive to the smallest mistakes.  Please check that you have entered the card number and expiry date correctly and check that the billing address for the card is also correct as our bank will check this against your card details.  If you are still having problems please don’t hesitate to contact us on 0845 86 99 55 2 or email us at customerservice@diamondsandrings.co.uk

Please send a blank email to customerservice@diamondsandrings.co.uk with either SUBSCRIBE or UNSUBSCRIBE in the subject line.